Working with the Novo Mail Service
The Novo Mail Service is an enhancement to the Novo.Scheduler Windows service that is installed to the Web Server Services when you install Novo.
The Novo.Scheduler service...
- Sends scheduled reports, and
- (If the Novo Mail Service is licensed) polls configured email accounts. When emails are found, they are validated and then created as tickets in the Novo software.
Enable the setting below to see the Novo Mail Service configuration pages:
Admin > Setup > Core/General > Settings: Enable Mail Service
The Sub Articles below will walk you through the operation of the Novo Mail Service.
Sub Articles
Novo Mail Service Config Guide
Mail Service Log
Email History Log
Using Smart Tags
Submitting Requests from your Cell Phone
Creating a Submission Form to Email the Novo Mail Service Monitored Email Account
Troubleshooting the Novo Scheduler Service