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Mail Service Log

Purpose: Displays a log for the Novo Mail Service.  It can provide helpful information when troublshooting Novo Mail Service issues.

Prerequisites:  Novo Mail Service is purchased

Steps:

  1. Click Admin>Management>Core/General>Mail Service Log



  2. The Mail Service Log View

     

    • Event ID: Mail Service Log Number
    • Description: Short Description of the problem that occured(may show Mail History ID#)
    • Date/Time: Date and Time that error Occured
    • Error #: The number that identifies the error
    • Supplemental Information: Shows exception message and the stack trace
    • Type: The type of error
  3. Filtering the Mail Service Log View
    • Click the text area above the column you want to filter
    • Enter a value to filter by
    • Click the Filter icon Filter next to the text field
    • For text values, select from the following options:
      • Contains
      • DoesNotContain
      • StartsWith
      • EndsWith
      • EqualTo
      • NotEqualTo
      • GreaterThan
      • LessThan
      • GreaterThanOrEqualTo
      • LessThanOrEqualTo
      • Between
      • NotBetween
      • IsEmpty
      • NotIsEmpty
      • IsNull
      • NotIsNull
      • Custom
    • For Date/Time values, select from the following options:
      • GreaterThan
      • LessThan
      • GreaterThanOrEqualTo
      • LessThanOrEqualTo
    • Click No Filter to clear the filter