Novo Help

Version 4.5

Functionality Changes

Contact Roles - We’ve added several new Contact Roles that give more admin ability to grant permissions. Click here for important information regarding Customer Logins in Version 4.5
Themes - Now you can select any of several theme sets for an instantaneous color change to the application. Or, you can create your own site wide theme.
End User Assets - Open your public portal to your customers to view their managed assets.

Functionality Enhancements

Multiple Contact Authentication - If needed, create a single set of credentials for distribution to many End Users so they can have access to the software without expiring each other’s sessions.
UDF Display Choices - Choose whether to display an Account or Contact User Defined Field values on Help Desk Tickets.
PC Inventory - Export PC Inventory lists to MS Excel.
Ticket ID in Custom Rules - It is now possible to place a Ticket ID variable in the subject line of emails sent by Help Desk Custom Rules.

Fixes

Custom Rules do not run on Tickets created or modified by the Auto Ticket Service when "by ATS " is selected
Incorrect Attachment Icons for New MS File extensions
Related Articles only displays articles that have a Long Title
Report Writer does not display calculated timezone values
Ticket Form elements that are "Required" have no "Not selected" list item and are therefore always validated.
Role grants Manage Account/Customers User Defined Fields with no management link
Report Writer will not group by Date; only Time
Active Directory doesn't populate the contact's Portal View field when they access the public url
Certain Contact settings are disabled with an Asset Management license
Incorrect Banner information is saved when there is no value in Header fields
Object doesn't support this property or method: 'dCase' when clicking a link for a nonexistent ticket
Certain Custom Rules are not logged to Help Desk Notes

Known Issues

Uploaded documents or files that were created by using the 2007 Microsoft Office system to a Windows Server 2000 or 2003 Web Server are not indexed. This issue occurs because the 2007 Office iFilters are not included in Windows Server 2000 or 2003. The following 2007 Office file formats are not indexed by Windows Server 2000 or 2003: .docx, .docm, .pptx, .pptm, .xlsx, .xlsm. Please visit http://support.microsoft.com/kb/944445 for Microsoft's recommended workaround.
The Default Contact role setting in Admin->Setup Core/General Settings does not set a default role when creating a new Contact
When there are many User Defined Fields, they are no longer disabled by default
Ticket Screen compresses when using the Firefox browser
Import.asp is not setting AD_Ref correctly
Define Filters: Date/Time Filter Invalid Date for time
Business hours and exceptions do not reflect local time, when local time is set in profile
Tickets added from the public interface from a template with Ticket #, Contact Info disabled are not related to a contact
ASPX footers do not display company and copyright information and are positioned incorrectly on reports

Sub Articles

Release Notes 4.50.03