Release Notes 4.50.06
Enhancements
Version 4.50.06 contains three enhancements:
- Pressing "Add A Ticket" on the Manage Tickets page will create a new ticket without a contact where previously, admin users were forced to select a contact prior to creating a ticket.
- Provided "GoURL" capability in 3rd Party authentication tool. this is the ability to code a hyperlink to a specific resouirce using the 3rd Party Authentication Tool.
- Added a bulk save capability to Article_Content_Search to accomodate the importing of articles from external sources.
Fixes
Below are bugs and incidents that are resolved with version 4.50.06 . In some cases, the Problem/Issue text has been edited to be more descriptive of the fix.
| Ticket Number | Problem/Issue | Product |
| 4526 | When populating the Article Search Summary for an article the contents of any tags should be ignored | Knowledge Base |
| 4801 | Contacts appear multiple times in Account reports; once for each value selected in a account multi select User Defined Field | Reports |
| 5157 | Contacts sessions are randomly expired throughout the day when using Active Directory Integrated Authentication | Core |
| 5249 | Content Types do not appear in Knowledge Base rules without being set as viewable in Help Desk | Knowledge Base |
| 5257 | Inability for group users to see articles | Knowledge Base |
| 5281 | Custom Rules Don't Send Emails from Knowledge Base rules where User is not a Super Admin | Knowledge Base |
| 5337 | VBScript error on admincases.asp grid when account or contact User Defined Fields are displayed on grid and no contact is selected | Help Desk |
| 5338 | Ticket Form Unset Button Changes | Help Desk |
| 5339 | Management Grid User Defined Field Error | Help Desk |
Known Issues
The fixes for the following issues are expected in version 4.50.07.
- Users with a role that does not include the Add/Edit Article permission cannot relate articles to tickets.