4.81.00
June 4 2012
Enhancements
Enhancement Videos - Please have a look at the following videos that describe the two new 4.81 features:
New in version 4.81:
Version 4.81 also contains these other enhancements:
- Help Desk
- Send Ticket "To" field will now generate white space after ',' and ';' in the Request Notes to allow for text wrapping
- Email Notifications now include a preface of "New Request" when a new Request has been submitted and "Enable Automatic Public Support Request Notifications" is activated
- Added a Product filter to the Request Search Page
- Ticket Templates now have Copy functionality
- Role permissions have been added for View and Edit "Due Date"
- Knowledge Base
- Auto Complete Functionality
- Advanced Search via Search Log phrases
- Associated Contacts in Requests
- Homepage Search via Search Log phrases
- Related Accounts and Contacts for Assets
- Homepage Tab colors have been updated
- Article attributes "Review Date" and "Expire" may now be updated via Custom Rules
- Added the ability to report on "Feedback Text" and "Article Settings"
- Miscellaneous
- "Article Counts by Group and User" Predefined Report has been added
- Database Script has been added to prevent the *_EXT tables from being overwritten during the update
- Novo Mail Html Adapter that submits data via the Novo Mail Services
- "NetBios Name" has been changed to "Domain Name" in the Core/General Settings
- SMTP Port definition for outgoing messages
Fixes
Below are bugs and incidents that are resolved with version 4.81
| Ticket # | Description | Feature |
| 11398 | Fixed an issue that prevented Account Types from being deleted when they were in use | Account Management |
| 11930 | Fixes for duplicate Active Directory Users being created | Active Directory |
| 11636 | Fixed an issue that caused a "Permission Denied" error when viewing and adding a Request via APIs | API |
| 11796 | Fixed an issue causing an error when viewing an Article via the API | API |
| 11894 | Fixed an issue causing a new Request to be created when a user responds to a Request Confirmation | Email |
| 12171 | Fixed an issue causing multi-selects to list incorrectly when displayed as a filter on an Entity's grid | Entity Management Grid |
| 11278 | Fixed an issue where the ability to provide feedback was not being displayed even after logging off and on | Feedback - Surveys |
| 11681 | Fixed an issue that was preventing certain labels from being edited | Forms/Templates |
| 11390 | Fixed an issue where opening editcase.asp caused a browser error | GUI - Interface |
| 11518 | Fixed an issue that prevented users from deleting an Asset Location when it was in use | GUI - Interface |
| 11325 | Fixed an issue where updating a ticket via APIs was causing an error | Help Desk - API |
| 11489 | Fixed an issue that caused the Administrator's email to display instead of the From Address in a Custom Rule | Help Desk - Rules |
| 11466 | Fixed an issue that prevented the automatic timer from starting when creating a Request from an Asset | Help Desk/Asset Management Integration |
| 12026 | Fixed an issue causing Edit Task to load incorrectly | Help Desk/Workflow Integration |
| 11740 | Fixed an issue preventing the Novo Config Tool from upgrading correctly when coming from a version that did not have the Scheduler folder | Installation/Upgrade |
| 12139 | Fixed an issue that was causing an error when updating from version 4.34 to 4.80 | Installation/Upgrade |
| 12143 | Fixed a foreign key error when running 4.70to4.80.sql | Installation/Upgrade |
| 11531 | Fixed an issue that was preventing the Included Article content to change positions based on Field Ordering | Knowledge Base - Article Management |
| 11262 | Fixed an issue where autocomplete was not working in a Firefox Browser | Knowledge Base - Search |
| 11275 | Fixed an issue where all indexed files where being returned while searching for attachments | Knowledge Base - Search |
| 11308 | Fixed an issue where Numeric UDFs were not appearing in Knowledge Base search forms | Knowledge Base - Search |
| 11897 | Fixed an issue with Image Mapping on the Home Page | Management Interface |
| 11729 | Fixed an issue causing "Enable Automatic Public Support Request Notifications" to send notifications when not enabled | Novo Mail Service |
| 12214 | Fixed an issue causing the Mail Pickup Interval to not save its value | Novo Mail Service |
| 12177 | Fixed an issue causing the customer search not to populate when an AD user is created via URL | Novo Mail Service - Email |
| 11295 | Fixed an issue that caused the reports "Articles Per Category" and "Articles in Category" to fail | Reports |
| 11914 | Fixed an issue with the "During" and "Current Day" query code | Reports |
| 11530 | Fixed an issue that was reverting Admin links to Public links when creating Custom Rules | Rules |
| 12067 | Fixed an issue that prevented Statuses from being deleted when they were in use | Statuses |
| 12199 | Fixed an arithmetic overflow error that resulted from large numbers placed in UDFs | User Defined Fields |
| 11772 | Fixed an issue causing the Start Page setting to not work correctly | User Interface |
Known Issues
The fixes for the following issues are expected in our next release:
| Description | Feature |
| Close button does not work in Firefox on tasknote.asp | Workflow |
| Included Articles cannot be ordered in Includes for Articles | Includes |
| Email Popups (i.e. Save & Notify, Send Ticket, etc...) cannot open on Ipads | Email |
In certain scenarios, when Active Directory is off Outlook Exchange accounts are not being created as contacts when Add Anonymous Contact is activated. | Novo Mail Service |
| Novo Mail Process does not remove emails from Unprocessed | Novo Mail Service |