Upgrade Novo From Version 4.3 and Above
Welcome to Novo Solutions
Version 5.2! Please check Server Specification Requirements to ensure that your current server environment meets the minimum Novo Server Specification Requirements before beginning. These requirements may have changed since you first installed Novo. The steps below will guide you through the process to apply this upgrade: - Download the necessary files. See Step 1 below
- Install the Config Tool and the Novo software. See Step 2 below
- See Step 6 if you encounter errors during or after the upgrade
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Sub Articles
System Requirements and Server Specifications
Step 1 - Novo Config Tool Download
Step 2 - Install the Config Tool to download and install the Novo Update
Step 3 - Setup Indexing (Help Desk and Knowledge Base Only)
Step 4 - Migrate from Auto Ticket Service to the Novo Mail Service (Auto Ticket Service Only)
Step 5 - Upgrade PC Inventory from Versions 4.5 or Prior
Step 6 - Common Upgrade Errors