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	Introduction to Novo Solutions


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	Issues


	Release Notes


		Version 5.2


		Version 5.1


		Version 5.0


		Version 4.8


			4.81.04


			4.81.03


			4.81.02


			4.81.00


			4.80.00


		Version 4.7


		Version 4.6


		Version 4.5


		Version 4.4


		Version 4.3


		Version 4.1 and Prior

4.80.00

Get the Update

Vast Improvements

Enhancement Videos - Please have a look at the following videos that describe the new 4.8 features and enhancements in version 4.8:

Knowledge Base Enhancements - 33:07
Help Desk Enhancements - 09:51
General, Reporting and Asset Management Enhancements - 09:26

New in version 4.8:

Company News - We've added a central area that can be a Home Page and Search hub for your Knowledge Base - Click for more info
Article Comments - We've added Blog style in line comments beneath selected articles so visitors can interact with each other on article content - Click for more info
Article Feedback - We've improved the Article Feedback and Voting feature to help you to better track how well your support documentation is serving your customers - Click for more info
RSS Capability - We've added RSS feeds for the following public/enabled lists - Click for more info
- Most Popular Articles
- Most Helpful Articles
- Recently Added Articles
- Recently Updated Articles

Version 4.80.00 also contains these other non-trivial enhancements:

Core/General
- We've added the ability to Disable Admin Users - The Novo License Service will not count disabled admin users
- We've added the ability to reorder Custom Rules (allows you to determine the order in which Rules are run)
- We've added the ability to run custom timer rules on Date & Date/Time udfs
Knowledge Base
- We've added various Custom Rules Enhancements
  - Run Rules based on Editors
  - New Condition for Article Feedback (Vote/Rate)
  - New Mailto Variables (Author; Editor; Group; etc.)
  - Added the ability to send Feedback text with email as a result of a received Feedback
  - Added the ability to update Date/Time User Defined Fields with a future date
- We've added the ability to better control how article elements and content are ordered
- We've added AJAX style auto complete search field on Home Page and Advanced search pages
- We've added an option to allow Search Results Summaries to be autorefreshed when articles are saved
- We normalized Cute Editor default font and default.css content styles
- We've added the ability to display Author and/or Editor
- We've added the ability to change Authorship of an article
- We've added the ability to enable a Captcha feature on Article Comments, Feedback and Questions
Help Desk
- We've enhanced Memorized Ticket Scheduling by adding the ability to set the reoccurance rate to any number of the following intervals
  - Days
  - Weeks
  - Months
  - Years
- Ability to export viewcase.asp to excel
- Enhanced Assign Due Date and UDF action for custom rules
- We've added the ability to reorder Help Desk Statuses
- We enhanced the Ticket Search page for better searchability
- We've added the ability to Enable/Disable Automatic New Ticket Notifications
- We've added the ability to update Date/Time User Defined Fields with a future date
Assets
- We've added the ability to display asset User Defined Fields on the Asset search page
- We've added a Related Articles section on the Add/Edit Asset page
- We've added the ability to reorder Asset Statuses
Reports
- We've added paths in reports for Categories and Asset Locations to make it easier to report on duplicated values

Fixes

Below are bugs and incidents that are resolved with version 4.80.00.

Req ID	Description	Affected Feature
10642	Fixed an issue where 508 Banners were incorrectly applied	508/Web Accessibility
10307	Fixed an issue where no results were returned when trying to search for names with apostrophes	Account/Contact Management
10798	Fixed a Foreign Key error issue when removing a Contact from a Request	Account/Contact Management
10571	Fixed an issue where it was impossible to search contacts using a wildcard	Account/Contact Grid
10979	Fixed an issue where Login with AD and Home Page enabled doesn't show the homepage; just the TOC	Active Directory
10627	Fixed an issue where it was impossible to create Asset Type	Asset Management-Grid
10829	Fixed an issue where Asset notes page label is cropped	Asset Management-Grid
10638	Fixed an error: "the UPDATE statement conflicted with the FOREIGN KEY constraint" when deleting a category	Categories
10401	Fixed an issue where Article UDFs cannot be ordered in field ordering	Field Ordering
8802	Fixed an issue where a confirmation message was not displayed when saving a ticket	GUI-Interface
9694	Fixed an issue where label changes would not apply to aspx menus	GUI-Interface
9951	Fixed an issue where a Favicon would not display for asp.net pages	GUI-Interface
10640	Fixed an issue where the article "Notes" button was cropped	GUI-Interface
10664	Fixed an issue where Text was cutoff on bottom row of article edit buttons when Feedback was enabled	GUI-Interface
10679	Fixed an issue where the Left Menu width would change when viewing memorized cases	GUI-Interface
10680	Fixed an issue with Incorrect page length on admin/report.asp	GUI-Interface
10686	Fixed an issue where Ticket status was incorrectly set to "reassigned" when a ticket is created from Memorized Cases on admincases.asp	GUI-Interface
10691	Fixed an issue where Grid data is misaligned with headers on articlefeedback.asp when Reset Articles Rates and Hits is not granted	GUI-Interface
10714	Fixed an error: The INSERT statement conflicted with the FOREIGN KEY constraint "FK_CASE_NOTES_CUSTOMERS" when creating request notes	GUI-Interface
10774	Fixed various other Foreign Key Errors	GUI-Interface
10810	Fixed an issue where Asset Notes on assetnotes.asp were not Left Justified	GUI-Interface
10614	Fixed an issue where "Assign contact to Task ability" was lost after expanding Accounts	Help Desk/Work Flow Integration
7169	Fixed an issue where Tickets with attachments that exceed the metabase.xml setting MaxMessageSize do not create logs when tickets are sent	Help Desk-Email
10450	Fixed an issue where Tickets without contacts had a blank Edit Contact link	Help Desk-Grid
10682	Fixed an issue where it was impossible to schedule a memorized ticket for a recurring interval of 1	Help Desk-Memorized Tickets
10685	Fixed an issue where Assigned Date is not applied when a ticket is created from runmemorized.asp	Help Desk-Memorized Tickets
10695	Fixed an issue where Date UDF did not show the same update options as Date/Time in Custom Rules	Help Desk-Rules
10696	Fixed an issue where Incorrect time was applied when custom rules update Due Date and User Defined Date/Times fields to a future date	Help Desk-Rules
10546	Fixed an issue where the Admin user could not search for view only tickets without "Edit all Tickets in the Group" in the Role	Help Desk-Search
10397	Fixed an Application Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Incorrect syntax near ','. when pasting a copied article	Knowledge Base-Article Mgmt
10768	Fixed an issue where Knowledge Base Editor Tool Bar disappears when changing modes using IE 9	Knowledge Base-Editor
10659	Fixed an issue where Intranet Menu Icons were different than Public	Knowledge Base-Intranet
	Fixed an issue where blank.htm or ticket2article.htm were not found when creating articles
10283	Fixed an issue where Multiselect UDF Labels are not applied in Ticket Notes when updated by Smart Tags	Novo Mail Service - Email
10672	Fixed an issue where in certain scenarios, it was impossible to add email accounts to ManageEmailAccounts.aspx	Novo Mail Service - Email
10807	Fixed an error: Object reference not set to an instance of an object when monitoring an Exchange 2007/2010 account with Novo Mail Service	Novo Mail Service - Email
10837	Fixed an error: Object reference not set to an instance of an object in Novo Mail Service Log after install	Novo Mail Service - Email
9185	Fixed an issue where it was impossible to create a Report that shows all users that are subscribed to a particular article	Reports
10681	Fixed an issue with incorrect related article link when a ticket is opened via the "View" link from a report	Reports
10687	Fixed an issue where the Number 1 is placed in the Duration field on the Setup Email Scheduler page causing an error when saving a report	Reports
10592	Fixed an issue where duplicate email notifications were sent based on the number of categories selected for an article	Rules
9991	Fixed an error: Windows Search error: Method '~' of object '~' failed when searching for Natural Language terms using the Thesaurus	Search
9128	Fixed an issue where Ticket Statusus could not be ordered	Settings
10622	Fixed an issue where Mail Pickup Timer Interval (in minutes) setting does not stay set	Settings
10631	Fixed an Application Error: Object reference not set to an instance of an object when opening IncomingEmailSettings.aspx	Settings
10564	Fixed an issue where Top Menu Tabs display badly in IE 9	Styles
10610	Fixed an issue where inconsistent styles were applied to the background color of Add/Edit Task	Styles
9664	Fixed an issue where User subscriptions could not be listed	Subscriptions
10628	Fixed an Application Error: [Microsoft][ODBC SQL Server Driver][SQL Server]Incorrect syntax near ',' when adding a UDF	User Defined Fields
10612	Fixed an issue where the Contact List Red Check selection was NOT displaying when a Task was added from a Request and then a Contact was added to the Task	Work Flow-Tasks

Known Issues

The fixes for the following issue/s are expected in the next release of 4.8.

Is and Is Not Filters are not applied to Reports when a text field is used and the filtered variable value is blank
Text strings entered into Help Desk Notes without spaces do not wrap causing the user interface to stretch horizontally
Using the API to update a ticket fails with The INSERT statement conflicted with the FOREIGN KEY constraint "FK_CASE_NOTES_CUSTOMERS".
After submitting feedback, the Feedback form goes away but does not come back after logout/login. (It disappears by design but it should reappear after a new session id is created)