4.70.14
May 26, 2011
Enhancements
Version 4.70.14 contains the following enhancements:
| Ticket # | Description | Feature |
| 7341 | Populate information into Account or Contact UDFs using the 3rd Party Authentication API | Accounts/Contacts-API |
| 762 | Show Contact Enabled Field on accounts.asp | GUI-Interface |
| 9813 | Revise Time Tracking in Help Desk tickets | GUI-Interface |
| 10070 | Add "About Novo" page with Account and Purchase Information | GUI-Interface |
| 9561 | Add ability to export viewassets.asp to excel | Import/Export |
| 6652 | Add Additional TreeTrimmers.aspx Warning | KB-Article Mgmt |
| 9609 | Add an option to change the Rates in the Article Data Updater | KB-Article Mgmt |
| 9563 | Add ability to print viewassets.asp | Print |
| 9623 | Add "Group by" options in Reports for UDF Dates | Reports |
| 7786 | New Role for assigning ticket to other groups or users | Roles |
| 8603 | Add "Manage Roles" to admin/addrole.asp and admin/editrole.asp pages. | Roles |
| 8607 | Display "Logged in Users" when Manage Group Users permission granted | Settings |
| 7501 | Add ability to create a Date/Time udf that includes Time | User Defined Fields |
Fixes
Below are bugs and incidents that are resolved with version 4.70.14. In some cases, the Description text has been edited to be more descriptive of the fix.
| Ticket # | Description | Feature |
| 7201 | Moving users between AD security groups does not move Novo Contacts between accounts | Active Directory |
| 7330 | Mouse Over Text does not display in Firefox | GUI-Interface |
| 7363 | Knowledge Base Article related display issues with Help Desk only license | GUI-Interface |
| 8047 | Email History Filter button options changes | GUI-Interface |
| 9694 | label changes do not reflect on aspx menus | GUI-Interface |
| 7914 | Add event rules do not run on tickets that are created by runmemorized.asp | HD-Memorized Tickets |
| 9896 | Cannot download files found in the External Path folder | KB-Search |
| 7346 | Admin users cannot access the PC Inventory | PCI |
| 7590 | Send Report dialog does not clear after manually emailing areport | Reports |
| 9847 | Incorrect label applied to Article: Access Level - Define Filters area | Reports |
| 9556 | Timer Custom Rules without conditions or actions add rows to udr_rule2case | Rules |
| 9956 | Copy Theme to Custom does not copy new files and folders | Styles |
| 9878 | Text formatting lost in Memo Custom Fields | User Defined Fields |
| 8576 | Inconsistencies when adding notes from Workflow Task Notification | WF-Grid |
| 10270 | Values are not deleted from CUSTOMER_ACCOUNT when CUSTOMERS or ACCOUNTS are deleted | ACCT/CONT Mgmt |
| 7090 | Multiple identical OU names make it difficult to select the correct OU | Active Directory |
| 10220 | AdMapper.aspx always maps to the 1st available OU when OU's are the same name | Active Directory |
| 10116 | 1.) Underscore added to Help Desk top menu label in aspx and 2.) Help Desk top menu label change does not display in aspx | GUI-Interface |
| 10151 | Access is denied when Relating an Article to a Ticket | HD-Related Articles |
| 10036 | Syntax error near '"' in the full-text search condition when searching for a string that includes 1 double quote | HD-Search |
| 10079 | Search feature does not display expected results | HD-Search |
| 9859 | Emails received without first name and last name do not get processed | Novo Mail Service - Email |
| 10221 | Reset does not clear Password data on ManageEmailAccounts.aspx | Novo Mail Service - Email |
| 10254 | Reporting - HD Task Assigned User and Editor is 0 | Reports |
| 10073 | Complete task link not working | WF-Grid |
Known Issues
The fixes for the following issues are expected in our next release:
| Description | Feature |
| blank.htm or ticket2article.htm not found when creating articles (Click here for a fix) | Knowledge Base |
| Display a confirmation message when saving a ticket | GUI-Interface |
| No message informing the user why a task with predecessors cannot be completed | HD/WF Integration |
| Ability to create a Report that shows all users that are subscribed to a particular article | Reports |
| Report Chart labels are not aligned | Reports |
| Exact Phrase Search Error on Windows 2008 with Windows Search | Search |
| Ability to order Ticket Statuses | Settings |