5.20.02 Release Notes
Enhancements
Version 5.20.02 contains the following enhancements:
Knowledge Base
- We added the ability to report on Article Questions
Request Management
- We added the ability to edit Contact information for a Memorized Ticket (view updated documentation)
- We made changes to the way the Auto Ticket Timer works
- We changed the Novo Mail Service to accept certain smart tags from contacts
Fixes
Below are bugs and incidents that are resolved with version 5.20.02:
- We fixed an issue where tickets could not be updated using the Novo Mail Service when 'Groups' are disabled and the sender was not assigned to the Ticket
- We fixed an issue 'No Data' or 'There is no or empty series' when viewing charts created with TotalTimeLog after the 5.20.00 update
- We fixed an issue where Ticket Templates would not replicate Portal View or Group settings when the Template was copied
Known Issues
At this time there are no known issues with 5.20.02