Enahancements to Request Manager in Version 5.20
The following changes were made to Request Manager in Version 5.2.
- Added a notification when a Request is in use by another User.
In previous versions a User did not know if another User was editing the same Request. Beginning in version 5.2 a warning dialog box will display if another User is editing the same Request.
- Added the ability to add more email addresses in the CC field of the Send Request Form.
You can now add multiple email addresses up to 1,000 characters.
- Added the ability to customize Combined Status Filters for Manage Requests.
Browse to Admin > Requests > Statuses and click Add Custom Status Filter.
Create a custom Status Filter based on specific Statuses.
- Added the Ability to Edit the Ticket to Article Template (ticket2article.htm).
Browse to Admin > Knowledge Base > Article Templates and click the edit icon for the ticket2article template.
You can edit the template to fit your needs. Additionally, you can now use the following parameters to automatically insert information from the Request to the Article.
- {Request#}
- {ContactInfo}
- {Status}
- {Group}
- {Priority}
- {User}
- {Category}
- {ContentType}
- {UDFs} - need to enter the UDF label
Insert additional rows so you can enter your parameters. In this example we want the Request Status and Priority to be inserted in to an Article
