5.20.00 Release Notes
Enhancements
Version 5.2 contains the following enhancements:
| Feature | Description |
| Accounts/Contacts | We added the ability to create Notes for Accounts and Contacts |
| Attachments | We added a 'Replace' option for File Store Attachments |
| Email | We added the ability to for end users to email tickets |
| Forms/Templates | We added the ability to Default and Limit Public Templates by Account |
| Forms/Templates | We added Group and Portal View filters for Request Templates |
| Forms/Templates | We added an "auto punch out" feature to the Auto Timer; Time stops calculating when the ticket loses focus |
| GUI-Interface | We added a notification if a ticket is in use by another user |
| GUI-Interface | We added {FIELDNAME} to Field Validation Error for Requests, Assets & Articles |
| GUI-Interface | We added an "Audit" section on the requests form |
| Help Desk/Knowledge Base Integration | We added the ability to edit the Ticket to Article Template |
| Help Desk-Email | We added the ability to add more email addresses in the CC field |
| Help Desk-Grid | We added a field chooser on viewcase.asp |
| Help Desk-Grid | We added the ability to Customize Combined Status Filters for Manage Tickets |
| Help Desk-Memorized Tickets | We added the ability to update Due Dates when a Memorized Request is created manually or by a rule |
| Help Desk-Search | We added "search in attachment" to Help Desk Search Settings |
| Knowledge Base-Article Management | We added the ability to Mask "Clear All" button of article history |
| Knowledge Base-Search | We added the ability to enable & remove highlights on Knowledge Base search results |
| Novo Mail Service - Email | We fixed an issue where alternate email address were not recognized |
| Reports | We added the ability to Display parameters in the header of a report |
| Reports | We added the ability to Filter reports by a selected list of accounts |
| Reports | We added the ability to suppress the time portion of a date/time field in a report |
| Reports | We added the ability to set up a report to be emailed on a given day per month |
| Roles | We added a New Attachment Delete Permission |
| Rules | We added the ability to add a workflow to a draft copy of an article |
| Rules | We added the ability to set a custom rule to run for a stated period of time, then stop |
| Rules | We added the ability to delete the first instance of a condition and action in Custom Rules |
| Search | We added the ability to use Accounts as a filter when using the "Search Requests" feature |
| Search | We added ability to customize Request search result set columns |
| User Defined Fields | We added new user defined field type of Label to help organize Ticket Templates |
| User Defined Fields | We added a checkbox; "Display on Public Request (Grid)" for Help Desk User Defined Fields |
| User Defined Fields | We added the ability to set a default value of "Current Date" for editudfdefault.asp |
| User Interface | We added the ability to display the time along with the date in the "Added" column of the viewcase.asp page |
| WorkFlow -Tasks | We added a Workflow Tasks Auto Nag Feature |
Fixes
Below are bugs and incidents that are resolved with Version 5.2.
| Feature | Description |
| Reports | FIXED: Change ElaspedBusHours to be displayed as hh:mm instead of total minutes |
| Novo Scheduler Service | FIXED: Object reference not set to an instance of an object when no Email Account is defined in Incoming Email Settings |
| GUI-Interface | FIXED: Inconsistant display of Help Desk Due Dates |
| Smart Tags | FIXED: Smart Tags are not populated from end user addresses |
| Reports | FIXED: Report Counts display as Date formats when a Date field is counted in a report |
| Help Desk-Email | FIXED: Unable to add multiple email addresses in the Send or CC line when an email is sent from Edit Notes |
| Accounts/Contacts | FIXED: Cannot save a value to 'website' in a contact record with Flat Contacts enabled |
| Email | FIXED: Miscellaneous Reports View Errors when a report is sent via Email |
| Reports | FIXED: Exactly one Column Reference has NOT been established in Novo_RW_FamilyColumnRef for UdfDefId # having FamilyID 5 |
Known Issue in 5.2: This issue applies to using the Advanced Search for Requests. When checking "Search in Attachments" the search results is displaying iterations of the attached files. We hope to have this issue resolved within the next week. Until then, avoid checking the Search in Attachments" box.