5.10.02 Release Notes
Enhancements
Version 5.10.02 contains the following enhancements:
- Article View Logging
- Search Log Enhancement
- Normalize search functions and combine Advanced Search pages
This version also contains the following minor enhancements:
| Affected Feature | Description |
| Reports | We've added the ability to report on Contact's last login date |
| Attachments | We've added attachment data columns to View Request , View Asset and Edit Asset pages |
| Search | Search terms are now highlighted in search results, and the click through to a article (Knowledge Base only) |
| Attachments | Attachment Check feature |
| Attachments | The application will now send only (1) notification email when an end user uploads multiple attachments to a request |
| Email | We added a setting that allows email to default to the admin link instead of selecting it each time |
| Forms/Templates | We added the ability to set a request to 'internal' so associated contacts cannot see it |
| GUI-Interface | The application will now display the Account name to the top right with 'Logged as' |
| GUI-Interface | We have added the ability to hide Alternate Email Address fields for Contacts (Admin>Setup>Core/General>Settings: set Alternate Email Address(es) to however many you desire) |
| GUI-Interface | We reorganized the View Request page |
| HD-Email | We've made 'Send Request' more 'Mobile Device' friendly by reformatting the send form and providing more view options |
| HD-Email | We added a new setting in Request Settings; (Label="Default Reply To From Name") |
| HD-Grid | We added more flexibility for the display of User Defined Fields on public request pages |
| HD-Rules | We've added the ability to Embed an article in a ticket in Request Rules |
| KB/WF Integration | We've added the ability to display an admin or public link to an article on a task email notification |
| Reports | We've added the ability to report on 'Feedback User' in article reports |
| Reports | We've added the ability to report on Contact "Roles" |
| Reports | We've added the ability to export reports as CSV |
Fixes
Below are bugs and incidents that are resolved with version 5.10.02
| Affected Feature | Description |
| KB-Editor | FIXED: Cannot use the "Insert Hyperlink" button to create a hyperlink in the Article Editor using IE 11 |
| KB-Editor | FIXED: Save and notify a request without an assigned admin throws a vbscript error |
| AM-Grid | FIXED: Non-Super Admins in Novo (i.e. Help Desk personnel) are unable to create asset records |
| Forms/Templates | FIXED: When users click the Send button mutliple times when logging a request, Duplicate tickets are created |
| GUI-Interface | FIXED: Drop Down Display Order for Roles |
| GUI-Interface | FIXED: License Error changes - added current IP and license IPs to error message |
| HD/KB Integration | FIXED: Relate Article only lists Public articles |
| HD/KB Integration | FIXED: Create Article from Request show blank content in the Article Content Tab |
| HD-Email | FIXED: "Email all Public Support Requests to" not working in all cases |
| HD-Email | FIXED: Issues with emails |
| HD-Rules | FIXED: "Save, Exit, Notify" is NOT triggering custom rules |
| HD-Search | FIXED: Requests search results in improper format |
| Import/Export | FIXED: Template column does not show up in the Excel export |
| KB-Editor | FIXED: Canceling Find and Replace closes the window |
| KB-Editor | FIXED: Cannot link to another article's anchor in firefox; works in IE |
| KB-Editor | FIXED: Cute Editor inserts images to the top of an article |
| Login/Logout | FIXED: login.asp Vulnerability in Novo KnowledgeBase Software |
| HD-Form | FIXED: Status log not updating for pre-existing tickets |
| Questions | FIXED: Application Error: The message could not be sent to the SMTP server when "Submit a Question" is used |
| Reports | FIXED: Article User Defined Fields prevent report.asp from loading |
| Reports | FIXED: multiple duplicate values in a report; multi select "is set" filter does not work on reports |
| User Defined Fields | FIXED: Replace single select and multi select up/down arrow value ordering method on adminudfpulldown.asp with Drag and Drop |
| User Defined Fields | FIXED: adminfieldorders.asp change |
| User Interface | FIXED: Assigned Date is updated whenever a save occurs; not just when a request is assigned |
| WF-Tasks | FIXED: Type mismatch: 'edit_id' when editing task notes |
| WF-Tasks | FIXED: Server.MapPath() error when adding tasks to certain articles |
Known Issues
The fixes for the following issues are expected in version 5.10.03:
- Requests search results are not consistently loaded when searching attachments.
- Nothing happens when using "Find" in the Article HTML Editor. (Find and Replace *does* work)