Assigning WorkFlows via Edit Ticket Form
Purpose: To assign workflows using the Edit Ticket Form.
Prerequisites: Novo intial software settings, Module Configuration, Workflow Configuration
Steps:
- Click Help Desk.
- Select a target Ticket and click the Edit Icon.
- Expand the form by clicking the Expand button.
- Scroll down to the Tasks section to find the WorkFlow drop-down box on the right just above the list of tasks.
- Select a WorkFlow from the ones predefined for the Help Desk and click Add.
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After the new WorkFlow has been added, its tasks will be included in the Task List.
