Help Desk Ticket WorkFlows
Purpose: To create Request Workflows.
Prerequisites: Novo initial software settings, Module Configuration, List of steps for situations that need to be automated.
Steps:
- Click the WorkFlows Admin menu button. The WorkFlows page will be displayed.
- Click Add New WorkFlow.
- Enter a name for the new WorkFlow.
- Assign it to the Requests.
- Click Save.
- Now that the new WorkFlow has been created, click the Tasks Icon to add Ticket Tasks for it, so further on they could be jointly associated with this WorkFlow. See related article on Creating Tasks for more information.