| Settings | Description |
| Number of Tasks on the Page | Define how many tasks will be listed on the Workflows\Article Tasks or Help Desk Tasks page |
| Display Groups | Check this box to diplay a Group selector on the Add/Edit Task page |
| Default Task Start Date Calculation | Define the default calculation method on the Add/Edit Task page |
| Log Workflow Task Changes | Enable Workflow logging on Article or Ticket Task Notes |
| Force Predecessor Based Tasks to be Completed in Order | Enable this option to force predecessor based tasks to be completed in order. |
| Limit Task Assignment To | - Users
When creating a task this option only allows Admin Users to be assigned - Users or Contacts
When creating a task this option only allows Admin Users and Contacts to be assigned - Users or Contacts or External
When creating a task this option allows Admin Users, Contacts or specified email to be assigned |
| Security Token Expiration Period (in days) | Sets the amount of time until a Securtity Token expires |
| Reply to Email Address for Tasks | The email address that is associated with Complete Task Notifications |
| Enable Auto Nag | Check this box to enable the Auto Nag feature. If the status of a task is New, an email is sent to the assigned User of the Task. The body of the email will be the same text that is entered in the "Send Notification when New Task is Added" field. |
| Auto Nag Grace Period (in days)* | Displayed when Enable Auto Nag is checked. Enter the number of days before the Auto Nag starts. |
| Auto Nag Frequency* | Displayed when Enable Auto Nag is checked. You can determine how often the Auto Nag notification is sent based on the number of hours or days. Please note that: - A task must have a Start Date enabled and an assigned user
- The workflownotificationtimer.bat file in the Novo Web Site files must be properly configured and scheduled in the Windows Task Scheduler Library
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| Send Notification when New Task is Added | When enabled an email will be sent to the assigned user when a new Task is created. |
| Notification Email Text | The email body text that will be sent when the enabled setting above is triggered |
| Send Notification when Task is Complete | When enabled an email will be sent to the assigned user when a task is marked as complete |
| Send Notification when Task is Rejected | When enabled an email will be sent to the assigned user when as task is marked as complete |
| Auto Escalation Recipients | Email address that would be notified when tasks are passed due and the escalation.asp script is run (requires a scheduled task be run on the web server) |
| Send Request Task | When request is saved - email notifications are sent when the Request is saved. When tasks are added - email notifications are sent when the Workflow is instantiated. |