Step 2 - Adding Email Accounts
Purpose: To add an email account for the service to check for incoming mail.
Prerequisites: Purchased Novo Mail Service Module
Steps:
1. Click on
Admin -> Setup -> Incoming Email Settings: Core/General 2. Navigate to the bottom of the page where the 'Email Account' heading is found.
3. Click on 'Add Email Account'
4. Edit the information for the new email account and press 'Save'
Note: For Office 365 Email Accounts select Microsoft Exchange (2007, 2010).
IMAP Account: If you are using a Google IMAP account you may have to enable "Access for less secure apps." To do this, sign in to the IMAP account and scroll down to the "Connected apps & sites" section. Turn on "Access for less secure apps."
| Field | Description | Req. |
| Email Account Type | The type of email account, select from - POP3 (Left Image)
- IMAP (Left Image)
- Microsoft Exchange 2000-2003(Right Image)
- Microsoft Exchange 2007-2009 (Right Image)
| Yes |
| Name | Name of the Email Account you want to create | No |
| Email Account | Email account to be used | Yes |
| Password | Password for the Email Account | Yes |
| Entity | Enables the Email Account to be associated with Tickets or Tasks | Yes |
| Enable | Check to enable the Email Account | No |
| Secure | Check for a TLS/SSL enabled Eamil Account
| No |
| Server/Port | The server and the port for your Email Account | Yes |
| Exchange URL | The Exchange URL of your Email Account (i.e. your https://emailServer.domain.com/) (Note that there's no 'OWA') | No |
| Mail On Server |
|
|
What happens now?
Now the Novo Mail Service will start to check this email account for any incoming messages
Sub Articles
Editing and Deleting Email Accounts