Automatic and Manual Novo Emails
Below is a list of manual and automatic emails that are possible using the Novo Solutions Knowledge Base, Help Desk and Service Desk applications. Many of the automatic settings can be enabled or disabled on their corresponding Settings pages at Admin->Setup and are Disabled by default.
Knowledge Base
- Email this article (manual)
- A subscribed article is sent via sendsubscriptions.asp (scheduled)
- A subscribed article is sent via Save & Send (manual)
- Knowledge Base Email Notifications (automatic)
- to an author on the edit of an "owned" article
- to administrators on the submission of a question
- to end users to confim receipt of a Question
- to end users to confim receipt of a Subscription
- to a translators when an article has been assigned to them to be translated
- to the author/group administrator when an article is expired
Workflows (Requires the separate purchase of the Knowledge Base and/or Help Desk Workflow module)
- Knowledge Base Workflow Task Email Notifications (automatic)
- to task owners/groups when a task is created
- to task owners/groups when the predecessor task is complete and their task is due
- to task owners/groups when their task is rejected
Sub Articles
Knowledge Base Automatic Emails