4.70.11
Dec 6, 2010
Enhancements
Version 4.70.11 contains the following enhancements:
| Feature | Product |
| View Articles Permission defaulted to on | Knowledge Base |
| Contact Confirmation Email Format Change | Help Desk |
| More viewable area when editing Help Desk Notes | Help Desk |
| New Rounded Themes | Service Desk |
Fixes
Below are bugs and incidents that are resolved with version 4.70.11. In some cases, the Problem/Issue text has been edited to be more descriptive of the fix.
| Ticket # | Problem/Issue | Product |
| 9117 | Ticket Search results (Ticket # and Title) should not be bold | Help Desk |
| 9483 | Field placement does not place fields as expected when using Field Ordering | Help Desk |
| 9547 | Cannot view Ticket Task Statuses in a report | Help Desk |
| 9570 | Resolution and Status are visible on caseview.asp even when disabled on the template | Help Desk |
| 9057 | Smarttags do not update Single List UDFs | Novo Mail Service |
| 9171 | Mail Service Log Error: String was not recognized as a valid DateTime | Novo Mail Service |
| 8381 | Externallogin.asp overwrites customer's role setting | Service Desk |
| 9314 | Unable to get Calendar to display a year beyond 2011 | Service Desk |
| 9129 | Tickets w/ Multiple Values Selected in Multi-Select Field Are Repeated in Report | Service Desk |
| 9520 | Unterminated code on Outlook email notification | Service Desk |
| 9410 | tasknote.asp doesn't close after a task is completed or rejected | Workflow |
Known Issues
The fixes for the following issues are expected in our next release:
| Ticket # | Problem/Issue | Product |
| 7201 | Moving users between AD security groups does not move Novocontacts between accounts | Active Directory |
| 7330 | Mouse Over Text not displaying in Firefox | Core |
| 7462 | Deleted UDF's still appear on field choosers | Core |
| 9556 | timer rules without conditions or actions add rows to udr_rule2case | Custom Rules |
| 7914 | Add event rules do not run on tickets that are created by runmemorized.asp | Help Desk |
| 8802 | Please display a confirmation message when saving a ticket | Help Desk |
| 7363 | KB Article related display issues with HD only license | Knowledge Base |
| 9664 | KB issue - User subscriptions list error | Knowledge Base |
| 7681 | Firefox - Supplemental info is not wrapped on Mail Service Logs. | Novo Mail Service |
| 8047 | Email History Filter button options need to be changed | Novo Mail Service |
| 8602 | Email History & Mail Service Log Filter icons are not aligned | Novo Mail Service |
| 8604 | Date/Time fields for Email History and Mail Service Logsdo not display calculated date/time values | Novo Mail Service |
| 7474 | Time: Elapsed filter does not allow decimals and does not properly filter for time in hours | Reports |
| 7590 | Send Report dialog does not clear after manually emailing areport | Reports |
| 9292 | Report Chart labels are not aligned | Reports |
| 8576 | Inconsistencies when adding notes from Workflow Task Notification | Workflows |
| 8580 | No message informing the user why a task with predecessors cannot be completed | Workflows |