Release Notes for 4.61.02 - (1st released version of 4.6)
Functionality Changes
Adding an initial response date and time to a ticket
Functionality Enhancements
New Web Server Requirements
ASP.NET AJAX 1.0 (
ASP.Net Ajax Extensions) (
click here for the free download)
This must be installed on the Web Server where the Novo software will be installed. To check to see if you have this installed, on your server, go to Start - Control Panel - Add/Remove Programs to see if
Microsoft ASP.NET 2.0 AJAX Extensions 1.0 is in the list. If it is not, you will need to download and install it.
Fixes
Below is a list of issues found since version 4.50.06 that are fixed in version 4.60.00.
- Contacts appear multiple times in Account reports once for each value selected in a account multi select udf
- Inability for group users to see articles
- Lang query string variable vulnerable to SQL injection on dosearch.asp
- VBScript error on admincases.asp grid when account or contact udfs are displayed on grid and no contact is selected
- Custom Rules Don't Send Emails from Knowledge Base rules where User is not a Super Admin
- Help Desk: Management Grid UDF Error
- Help Desk: Ticket Form Unset Button Changes
- Help Desk: Inability to add content types when Knowledge Base is disabled
- Assets: Unable to add asset types
- Add Ticket: Cannot remove contact
- Add Ticket: Error when adding a Ticket
- Admin User cannot add a contact to a new ticket (#5658)
- Unable to relate Asset when Contact has not been set (#5738)
- PC Inventory Refresh With Assets Overwrites Asset Description fields (#5755)
- Permissions problem (#5776)
- DEF1: Novo AD does not reconize (#5780)
- Internal Server error when clicking on close for a wf task from HD Grid (#5809)
- Timeout expiring on reports (#5831)
- Relate Asset Error on Contactless tickets
- When Contacts close a ticket, nothing is logged in Notes
- Users cannot see Tasks unless Modify "Modify Ticket Tasks Statuses in the Group" is enabled
- Escalation.asp creates an invalid link
- Default time zone is not populated in contact records when they are imported from AD
- Workflows: Ticket Tasks can be worked out of order
- Help Desk: Error Adding time to a contactless ticket
- Report Writer: A validation error occurs when using accents in names
- Report Error with Asset UDF and Ticket Total Time Log
- AD refresh resets contact roles to group map default (#4815)
Known Issues
-
Uploaded documents or files that were created by using the 2007 Microsoft Office system to a Windows Server 2000 or 2003 Web Server are not indexed. This issue occurs because the 2007 Office iFilters are not included in Windows Server 2000 or 2003. The following 2007 Office file formats are not indexed by Windows Server 2000 or 2003: .docx, .docm, .pptx, .pptm, .xlsx, .xlsm. Please visit
http://support.microsoft.com/kb/944445 for Microsoft's recommended workaround.
- When creating a report,if you create a filter using the "Is Not" operator, the report does not return records where the filtered field is null.
- PC Inventory still won't pickup Vista workstations after upgrade. This occurs because the pc_inventory directory in the Novo root directory is overwritten. Please see the Upgrade PC Inventory article.
- A new install does not have the required pc_inventory/current/Getsysinfo.vbs file mentioned in the PC Inventory Scripting article in the Novo root directory. This occurs because the pc_inventory directory in the NovoRoot/app folder needs to be copied to up to the Novo root directory overwriting the pc_inventory directory that installs by default. Please see the Upgrade PC Inventory article.
- Email bounce back or dropped from "admin@email.com". This occurs because the scheduler account created with the upgrade has a default email address of admin@email.com. As a temporary workaround, edit the value listed for the scheduler account in the USERS table.