Novo Software 4.40.09 Release Notes
Enhancements
Version 4.40.09 contains three enhancements:
- Help Desk Custom Rule Enhancements
- Added to Events: - You are now able to define whether a ticket is added or modified "by the end user (contact)".
- When a Contact adds a ticket from the public side
- When a Contact updates a ticket from the public side
- When a Contact creates a ticket using ATS
- When a Contact updates a ticket using ATS
- Added to Actions:
- Added to Email Interface:
- Email all members of the Group that's indicated on the ticket in html format if they are designated as Support Request Recipients
- Email all addresses in the Help Desk Setting "Email All Support Requests To" field
- Ticket & Article Custom Rule Changes:
- Email all addresses that belong to an account
- When an account is created and saved, the window will open to the alpha position of the new account displaying all of the accounts that begin with the same letter. This makes it easier to create contacts for accouns that don't begin with A or B.
Fixes
Below are bugs and incidents that are resolved with version 4.40.09. In some cases, the Problem/Issue text has been edited to be more descriptive of the fix.
| Fixed | | |
| | Description | Product |
| 3332 | All Super Admins are notified when a ticket is created from viewcase.asp | Help Desk |
| 2937 | Asset Labels missing from settings page | Asset Mgmt |
| 3336 | Deleting the last uncategorized user defined report, makes all user defined reports dissappear | Report Writer |
| 2938 | Help Desk Labels missing from settings page | Help Desk |
| 3266 | Incorrect Manage Tickets Display after Relating Tickets | Help Desk |
| 3338 | Preset filters on ticket queue affect View Ticket History queue | Help Desk |
| 3108 | Report Writer - Category Mgt change | Report Writer |
| 3199 | View Ticket History Displays Wrong Grid | Accounts/Contacts |
| 3043 | View Ticket: Child Ticket info styles changes | Help Desk |
| | | |
| Customer Issues Fixed by Ticket ID | |
| Ticket: # | Description | Product |
| 3337 | Adding a Due Date deletes values in multiselect controls | Help Desk |
| 2922 | Dashboard report "My Open Tickets" returns closed tickets. | Help Desk |
| 3269 | Date UDF Report Filter does not show datepicker and filter options are limited to "Is" and "Is Not" | Report Writer |
| 3349 | Group requirement is always met when customers add tickets | Help Desk |
| 3233 | Multiple emails are sent when a ticket is created | Help Desk |
| 3334 | Save & Notify popup loses focus after admincases.asp refreshes | Help Desk |
| | | |
Known Issues
The fixes for the following issues are expected in version 4.41.00.
- When a workflow is initiated, all notification emails are issued immediately rather than in sequence as each person completes their task.
- "Error: Can't move focus to the control because it is invisible, not enabled, or of a type that does not accept the focus" when placing a udf that is not of a varchar datatype above the predefined "First Name" field on the editcustomer.asp page.
- "Exactly one row has NOT been established in the Novo_Core_ViewmetaData table for UdfDefId 47" when creating a report using a multilist UDF that's on the kb add/editarticle.asp page.
- Workflow tasks cannot be edited even when all workflow rights are granted in a Role.