Knowledge Base Enhancement Log
Version 4.10.13 (first distribution release of 4.1)
Release Date 9/8/2005
- System Wide Changes:
- UDF fields
- Fields ordering
- Improved Settings and Help Desk settings pages
- New Styles added with the ability to utilize Graphic background images
- Other minor changes
- Knowledge Base
- New Add/Edit Article Form
Version 4.00.12 (first official release of 4.0)
- System Wide Changes:
- Disable Account-Contacts Email requirement - In cases where email is never used
New Thesaurus Design
MSDE is now supported
Page Setup - Hide columns of certain grid pages
Filter Departments and Categories on Public Side
Miscellaneous Public/Admin Active Directory changes
Miscellaneous performance enhancements
- Knowledge Base
- Portal Views - This adds the capability to show end-users only the content that pertains to them
- Choose to display Author, Date/Time Stamp or Article ID on public site
- Scanning/Index Network - Added ability to search an external network share for matching documents. These documents need not be associated with articles.
- Save Articles as Drafts - This provides the ability to place articles in a holding area to edit while keeping the live, published article in it's original state
- Public Department Filters - Now you can group most popular and most helpful articles by department
- Miscellaneous Translation Work flow changes
- Cleaner Search Results - no HTML found on searches
- Re-Edit Content of a New Article does not lose edits
- Enable Article for Searches
- Export complete report to Excel
- Select whether to display the title of included articles
- Change Article Copy and Move Behavior
- Print one Article
Version 3.41.0 (first official release of 3.4)- Knowledge Base and Help Desk System Wide Changes:
- Completely Renovated Accounts and Contact Handling
- Ability to Search for accounts/contacts
- Ability to search for Active directory users not associated with accounts (requires the Novo Active Directory Module)
- Ability to display contacts or accounts as a "flat" record
- Enhanced Active Directory Module
- extended authentication methods to include LDAP authentication (requires the Novo Active Directory Module)
- Connect to the public URL with Active Directory or LDAP
- Improved Novo Software Update Process - update to the newest version of Novo Software with the auto installer
- Novo Knowledge Base
- Auto Email Author upon Article Edit - notifies original author of article revisions
Version 3.3
Release Date: 2004-07-31
- Novo Knowledge Base
- Unlimited Categories within the Knowledge Base are now possible
- Added the ability to create and select Content Types
- Enhanced Knowledge Base article to Help Desk ticket relation
- Enhanced search features and added the ability to search through attachments with wildcards
- Added the ability to configure session management
- Added the ability for public users to login
- Added the ability for new public users to register for login access