Version 4.1 and Prior - CHANGE LOG

Version 4.10.30
Patch Release 01/17/2006

  • Changes in Knowledge Base image path replacment script and import utilities.
  • Included Web Sites selection list in installation package

Version 4.10.29
Patch Release 01/16/2006

  • Combined Help Desk email settings in common_inc.asp to include ticket details in all emails 

Version 4.10.28
Patch Release 01/06/2006

  • Fixed a bug with adding categories from popup window 

Version 4.10.27
Patch Release 01/05/2006

  • Began including the ticket details when notifying Help Desk Admins of a new ticket via email
  • Added a setting in common_inc.asp to enable/disable ticket details in Help Desk Admin notification emails
  • Changed Active directory mapping to support more than 1000 groups for Input type

Version 4.10.26
Patch Release 12/27/2005

  • Began including the ticket details when sending ticket reassignment emails
  • Added a setting in common_inc.asp to enable/disable ticket details in reassignment emails

Version 4.10.25
Patch Release 12/9/2005

  • Fixed an issue where tickets are seemingly lost when an admin user closes the ticket
  • Changed re-assignment notifications to send when the ticket is initially assigned

Version 4.10.24
Patch Release 12/1/2005

  • The system will now display a message when an attachment is larger than the metabase.xml setting (Windows 2003) and cannot be uploaded

Version 4.10.23
Patch Release 11/30/2005

  • Fixed an issue where a comma in an attached file name causes a vbscript error in search results

Version 4.10.22
Patch Release 11/23/2005

  • Changes in Related Articles to Ticket scheme
  • Fix bug in menu

Version 4.10.21
Patch Release 10/13/2005

  • Fixed a bug when rules are deleted
  • Minor changes in help desk emails format
  • Minor changes in ticket notes for public part

Version  4.10.20
Release Date 10/4/2005

  • HD Ticket individual Expand/Collapse issue

Version  4.10.19 
Release Date 10/3/2005

  • List & multi list values display the User defined Strings in Admin->labels where the List Value matches the default Label name
  • Fixed error when saving unassigned tickets

Version 4.10.18 
Release Date 9/30/2005

  • Assign a user via Custom Rules, auto send the assignment notice and log into notes
  • HD Ticket individual Expand/Collapse issue - losing data 
  • Custom Rules run regardless of conditions 

Version 4.10.16
Release Date 9/22/2005 

  • Send notifications in ticket rules
  • Update names in udf table for Oracle compatibility
  • Fix bug in CRM settings

Version 4.10.15.
Release Date 9/16/2005

  • Fix a bug in the Public Ticket interface
  • Added a setting in the common_inc.asp to disable hidden rules

Version 4.10.14
Release Date
9/13/2005  

  • Changes on Public Ticket interface
  • Fix an error "ORA-01704: string literal too long" bug when adding/updating article for an Oracle database

Version 4.10.13 (first distribution release of 4.1)
Release Date 9/8/2005

  • System Wide Changes:
    • User Defined Fields
    • Fields ordering GUI
    • Improved Settings and Help Desk settings pages
    • New Styles added with the ability to utilize Graphic background images
    • Other minor changes
  • Knowledge Base
    • New Add/Edit Article Form
  • Help Desk
    • Custom Rules wizard
    • New Add/Edit Ticket Form
    • Master Contact for Accounts


Version 4.02.04
Release Date 2005-9-13

  • Fixed a bug in articles insert/update for Oracle 
  • Fixed a bug in numbers search

Versions 4.02.01-4.02.03
Release Date 2005-9-7

  • Various search fixes and updates

Version 4.02.00. 
Release Date 2005-8-30

  • CDOSYS support, search updates

Version 4.01.03
Release Date 2005-8-29

  • Changes in Wise installation package (changes in reference names) to facillitate better patch management

Version 4.01.02
Release Date: 2005-7-26

  • Changed the naming algorithm for attached files

Version 4.01.01
Release Date: 2005-7-19

  • Changes in external login script
  • Optimized performance of the ticket query
  • Minor changes in ticket url in emails

Version 4.01.00
Release Date: 2005-7-15

  • Updates in Asset Management module
  • Changed the naming algorithm for attached files
  • Added UseHDReplyToEmailInTicketPopups setting in the common_inc.asp
  • Added Save&Attach button on edit article form
  • Added Link Types in Send Ticket/Send Confirmation
  • Added External login via 3rd Party Authentication module

Version 4.0.21
Release Date: 2005-7-6

  • Changes in escalation script
  • Changed Access and Portal View of new added articles set to parent article values
  • Added PC Inventory/Asset Management module

Version 4.0.20
Release Date: 2005-6-17

  • Enhanced Include Articles option in Send Ticket
  • Automatic notes description
  • Fix bug for Table of Contents link

Version 4.0.19
Release Date: 2005-6-7

  • Added REDIRECT_SEARCH_RESULT and HDReplyToEmail settings in common_inc.asp file
  • Icons for different types of files were added
  • Changes in article link in ticket email

Version 4.0.18
Release Date: 2005-5-30

  • Added HOMEPAGE_ARTICLE_ID setting in common_inc.asp
  • Changes in design helpful, popular, search results, article report pages
  • Changes in view and print ticket templates
  • Change icon for external files
  • IE 5.2.3 for MacIntosh is supported now

Version 4.0.17
Release Date: 2005-5-25

  • Fix bug in Send Article in HTML format
  • Fix in Enable Products for Public View
  • Minor changes on Send Ticket page
  • Changes in COM object

Version 4.0.16
Release Date: 2005-5-17

  • Changes in Create Article from Ticket template
  • Changes on Version page
  • Send ticket window properties were changed
  • Added DISABLE_PUBLIC_PRIORITIES setting in common_inc.asp
  • Fix on sitesettings page 
  • Changes in insert_data.sql script (enable certain options by default)
  • Impovement in Related Ticket scheme
  • Changes in COM object

Version 4.0.15
Release Date: 2005-5-11

  • Changes in Create Article from Ticket template
  • Minor bug in Web Editor
  • Fix on sitesettings page 
  • Fix bug with language
  • Changes in menu for Reports
  • Fix copy article feature

Version 4.0.14
Release Date: 2005-5-5

  • Fix bug in import utility (import from 2.6 to 4.0)
  • Changes in import tool (archive and search log time)
  • Change Labels for Drafts
  • Print tickets queue

Version 4.0.13
Release Date: 2005-4-26

  • Sorting and pagination on the search log
  • Remove "Please enter your reply below/above this line" text from default Help Desk emails

Version 4.00.12 (first official release of 4.0)

  • System Wide Changes:
    • Disable Account-Contacts Email requirement - In cases where email is never used
    • New Thesaurus Design
    • MSDE is now supported 
    • Page Setup - Hide columns of certain grid pages
    • Filter Departments and Categories on Public Side
    • Miscellaneous Public/Admin Active Directory changes
    • Miscellaneous performance enhancements
  • Knowledge Base
    • Portal Views - This adds the capability to show end-users only the content that pertains to them
    • Choose to display Author, Date/Time Stamp or Article ID on public site
    • Scanning/Index Network - Added ability to search an external network share for matching documents.  These documents need not be associated with articles.  
    • Save Articles as Drafts - This provides the ability to place articles in a holding area to edit while keeping the live, published article in it's original state
    • Public Department Filters - Now you can group most popular and most helpful articles by department
    • Miscellaneous Translation Work flow changes
    • Cleaner Search Results - no HTML found on searches
    • Re-Edit Content of a New Article does not lose edits
    • Enable Article for Searches
    • Export complete report to Excel
    • Select whether to display the title of included articles
    • Change Article Copy and Move Behavior
    • Print one Article
  • Help Desk
    • Enable Auto Escalation Recipients - Help desk setting to Allow administrators to configure escalation emails
    • Search Tickets finds itself 
    • Help Desk as Stand Alone Application   
    • Auto Email when ticket is updated by the end-user   
    • Re-assign a Ticket to another Contact
    • Print all tickets in a Queue

Version 3.41.7
Release Date: 2005-2-22
  • Fixed VB Script error when creating a ticket for a user found on an Active Directory search

Version 3.41.6
Release Date: 2005-2-1

  • Fixed a type mismatch error when adding priorities without a Minutes to Review setting  

Version 3.41.4 - 3.41.5
Release Date: 2005-1-27

  • Miscellaneous speed and performance improvements 

Version 3.41.3
Release Date: 2005-1-19

  • Fixed Public Contact Registration Page Errors 

Version 3.41.2
Release Date: 2005-1-18

  • Fixed Active Directory errors

Version 3.41.1
Release Date: 2005-1-5

  • Fixed an issue where all time stamps reset to 12:00 am after using the 3.4 import tool  

Version 3.41.0 (first official release of 3.4)

  • Knowledge Base and Help Desk System Wide Changes:
    • Completely Renovated Accounts and Contact Handling
      • Ability to Search for accounts/contacts
      • Ability to search for Active directory users not associated with accounts (requires the Novo Active Directory Module)
      • Ability to display contacts or accounts as a "flat" record 
    • Enhanced Active Directory Module
      • extended authentication methods to include LDAP authentication (requires the Novo Active Directory Module)
      • Connect to the public URL with Active Directory or LDAP
    • Improved Novo Software Update Process - update to the newest version of Novo Software with the auto installer
  • Novo Knowledge Base
    • Auto Email Author upon Article Edit - notifies original author of article revisions
  • Novo Help Desk
    • Ticket Queue Indicator - public can see where their ticket is in line
    • SLA Priorities - enhance admin handling of priorities and ticket escalation
    • Streamline ticket creation process - creating a ticket is faster and easier than ever
    • Added the ability to send a Confirmation email from Add Ticket - auto populates email to confirm ticket was generated


Version 3.33.9
Release Date: 2005-1-7

  • Fixed an issue where the Forgot password link displays the login page, not forgot.asp, when Contacts are enabled

Version 3.33.8
Release Date: 2005-1-7

  • Fixed an overflow error when viewing reports with large amounts of articles

Version 3.33.7
Release Date: 2004-11-30

  • Overflow error when searching through Knowledge Base with large article IDs

Version 3.33.6
Release Date: 2004-11-9

  • Fixed a security issue between the Knowledge Base and Help Desk.

Version 3.33.5
Release Date: 2004-10-28

  • Fixed an issue where the Knowledge Base did not query Active Directory correctly from workstations.

Version 3.33.4
Release Date: 2004-10-27

  • Fixed an issue where the search results do not display from highest to lowest by relevance in the attachments section.

Version 3.33.3
Release Date: 2004-10-25

  • Fixed an issue where public facing Knowledge Base buttons didn't display correctly using the Konqueror browser.

Version 3.33.2
Release Date: 2004-10-19

  • Fixed an issue where Help Desk reports didn't tally using the default MS Access database.

Version 3.33.1
Release Date: 2004-09-30

  • Fixed an issue where the article wouldn't save after creating content using the HTML Editor.  Changed Hours to Review to Minutes to Review in the Help Desk

Version 3.33.0
Release Date: 2004-09-28

  • Added a modified date on the Manage Tickets and Edit Tickets windows in the Help Desk.

Version 3.32.8
Release Date: 2004-09-22

  • Fixed an issue where refreshing a page after creating a new article duplicates a new article.

Version 3.31.1
Release Date: 2004-09-14

  • Fixed a 404 page not found error when adding translated article
  • Changed version format from #.## to #.##.#

Version 3.31
Release Date: 2004-08-19

  • Fixed a vbscript error when viewing attachment from search results
  • Improved Help Desk Report
  • Miscellaneous user interface changes
  • Fixed an issue regarding activedirectory null sessions and group mapping
  • Fixed an error when deleting a user
  • Fixed version number inconsistancies   

Version 3.3
Release Date: 2004-07-31

  • Novo Knowledge Base
    • Unlimited Categories within the Knowledge Base are now possible
    • Added the ability to create and select Content Types
    • Enhanced Knowledge Base article to Help Desk ticket relation
    • Enhanced search features and added the ability to search through attachments with wildcards
    • Added the ability to configure session management
    • Added the ability for public users to login
    • Added the ability for new public users to register for login access
  • Novo Help Desk
    • Added the ability to "Punch In" and "Out" of the Edit ticket window allowing for better Help Desk time management
    • Added the ability to attach files to Help Desk tickets
    • Enhanced Help Desk auto email (auto populates notes with the text of a "Sent Ticket"
    • Enhanced Help Desk roles to control who can change ticket properties
    • Added the ability for public users to submit tickets
    • Moved "Time to Review" to be associated with priorities
    • Added a configurable template when creating articles from tickets


Version 3.23
Release Date: 2004-05-12

  • Fixed Image Manager issue (uploading images) introduced with the Japanse fix.

Version 3.213
Release Date: 2004-03-31

  • Fixed an issue with certain Admin Settings not updating properly
  • Stopped emailing articles to translate as attachments.  It now just emails the url link to the article to translate.

Version 3.212
Release Date: 2004-03-05

  • Fixed Japanese language issues

Version: 3.211
Release Date: 2004-02-18

  • Fixed an issue with < > not displaying in long titles in KB (updated article_inc.asp)
  • Fixed an issue with links between articles not working properly on the admin view
  • Fixed an issue with Advanced Search pagination if Categories were disabled
  • Fixed an issue when searching for KB articles with a blank Help Desk title
  • Changed alignment of Help Desk information to be top aligned
  • Changed the display order of the Ticket view in the Public section
  • Changed the display of the login screen.  The Session Expired message no longer displays if logging in for the first time.
  • Updated the version.htm file to display additional information
  • Added a new statistical report to the Help Desk Module
  • Added Chinese_China as a Language Type
  • Started Distributing this Changelog file

Sub Articles
Knowledge Base Enhancement Log
Novo Change Log