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AddRequest IF FromContactId is NULL - IF FromUserId does not have Edit all Requests in the Group or Edit Own Request in at least one group
- Log Error (i.e. User UserFirstName UserLastName does not have permission to Add a Request)
- End AddRequest
Insert INTO CASES - CASE_DATE_ADD= GetDate()
- CASE_TITLE=Subject
- CASE_DESCRIPTION=Body
- CUSTOMER_REF=FromContactId
- CASE_ADD_METHOD=3 (For Novo Mail Service)
- CASE_ADD_MAILFROM=From
For each Smart Tag - If Value is valid
- Update Request with smart tag value
- INSERT INTO CASE_NOTES
- NOTE_DESCRIPTION=SmartTags.Field was updated From: To:SmartTags.Value
- NOTE_DATE=EmailHistory. GetDate()
- CASE_REF=Newly Added Request Id
- CUSTOMER_REF= EmailHistory.FromContactId
- NOTE_INTERNAL=1
- If Value is not valid
- Log error (i.e. Smart Tag {Status:BogusValue} was not applied to Request # TicketNumber because of an invalid value)
For each attachment Trigger Added by ATS custom rules for newly added Request End AddRequest
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