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ProcessRequest

  • Parse email subject for Request id
  • If subject contains pattern in Existing Request Subject Line setting
    • Convert substring in place of {TICKET_NUM) to integer
    • If substring is not integer:
      • Check Non Existent Request Behavior
        • If Return to Sender
          • Send Email With
            • To: Email From
            • From: ???
            • Subject: Re:Email Subject
            • Body:

              Non Existent Request Email Text
              To: Email To
              From: Email From
              Date: Email Date
              Subject: Email Subject
              Email Body
          • Set Email Status to Dropped
          • Log Error
          • End ProcessRequest
        • If Drop
          • Set Email Status to Dropped
          • Log Error
          • End ProcessRequest
        • If Create New Request
          • AddRequest 
          • Set Email Status to Processed
          • End ProcessRequest
    • If substring is integer
      • If Request Exists in System 
        • UpdateRequest
        • Set Email Status to Processed
        • End ProcessRequest
      • If Request Does not exists in system
        • Check Non Existent Request Behavior
          • If Return to Sender
            • Send Email With
              • To: Email From
              • From: ???
              • Subject: Re:Email Subject
              • Body:

                Non Existent Request Email Text
                To: Email To
                From: Email From
                Date: Email Date
                Subject: Email Subject
                Email Body
              • Set Email Status to Dropped
              • Log Error
              • End ProcessRequest
            • If Drop
              • Set Email Status to Dropped
              • Log Error
              • End ProcessRequest
            • If Create New Request
              • AddRequest 
              • Set Email Status to Processed
              • End ProcessRequest
  • If subject does not contains pattern in Existing Request Subject Line setting
    • AddRequest
    • Set Email Status to Processed
    • End ProcessRequest