Request Management Settings - Email
| Field | Description |
| Enable Automatic Public Support Request Notifications | If this box is checked and a Request is created from the public interface, an automatic email notification is sent to the addresses listed in "Email All Public Support Requests to" field |
| Email all Public Support Requests to: | When a Request is created from the Public Web interface, the email address listed in this field will receive a notification. You can place several addresses in this field. The character limit is 255. |
| Send Auto Confirmation Email to Contact | Check this box to send an automatic confirmation email to the customer when he/she has created a Request from the Public Web interface. |
| Contact Auto Confirmation Email Text | When the above setting is enabled, this is the default text that is sent within the body of the Confirmation email. |
| Send Reassign Notifications | When the Request is reasssigned, a notification email is sent to the person being assigned. |
| Send Self Reassign Notifications | When an Admin User reasssigns a Request to him/herself, a notification email is sent to the person being assigned. (Some turn this off as the assigner and the assignee are the same person and this person obviously already knows about the reassignment.) |
| Automatically Send Request Update Email (Request was changed from Public View) | When enabled, the software will send a notification to the assigned admin of a Request that the customer has made an update. |
| Request Update Email Text | The default text in the body of the above Update notification email. |
| Auto Escalation Recipients | Email addresses of persons who should be notified when Priority time limits have been exceeded. This requires the setup of a scheduled task on the web server. |
| Outgoing Email Attachment Size Limit (in MB)* | Defines the maximum size of an attachment or combined size of all attachments affixed to a Request. If the size of the attachment or combined size of all attachments exceed the limit, the email notification will be sent without the attachments.
The default value is 4 MB.
A value of "0" will disable the limit |