Knowledge Base Automatic Emails
| | Enabled | Subj / Body | From | To |
Question is added from Public Part | No | Subj = lbl Body = QUESTION_TEXT & url & QUESTION_NAME & QUESTION_PHONE | Question Name Question Email |
If Question is Assigned to Article
email sent to such users in Department who have Manage Questions rights. If no such users
email is sent to Super Admins.
If Question is not Assigned to Article Email is sent Super Admins.
|
| Confirmation that question was received | Yes Send Auto-Reply Message (to Submit A Question)
obj.dOrg("MAILQUESTION")
| Subj = lb Body = obj.dOrg("MAILQUESTIONTEXT") | obj.dOrg
("MAILADDRESS") | Question Email |
Notification if article was edited by user who is not an article owner | Yes Enable Author Notification
obj.dOrg("ENABLEEMAILAUTHOR") | Subj = lbl Body = obj.dOrg("EMAILAUTHORBODY") & Short Title & Long Title & Summary | Current User Name
Current User Email | USER_REF_OWNER email |
| Approval Notification – if article was edited by user without approval rights |
No
Automatically sent if approvals enabled.
obj.dOrg("APPROVERESOURCES") | Subj = lbl Body = obj.dOrg("EMAILAUTHORBODY") & Short Title & Long Title & Summary | Current User Name
Current User Email | All users with approve rights in article department |
| Translation Notification | No Automatically sent if translations enabled.
obj.dOrg("ENABLE_TRANSLATION") | Subj = lbl Body = Short Title & Long Title & Summary | Current User Name
Current User Email | All users with edit rights in article department who assigned to TRANSLATION_FROM and TRANSLATION_TO corresponding languages |
| AutoEscalation script | Check articles with ARTICLE_REVIEW_DATE<>0 and CURDATE - ARTICLE_REVIEW_DATE > 0 | Subj = getStringAsIs(lblReviewNeeded) & " Artixcle #" & Items(iItems)(0) Body = Long (Short) Title url = … Body = Body & url | obj.dOrg ("MAILADDRESS") | USER_REF_EDITOR email |