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How To Configure a Default Home Page

Purpose: How To Configure a Default Home Page

Prerequisites:  Novo Knowledge Base 4.8 or later

Configuration Steps:

    1. Browse to Admin>Setup>Knowledge Base>Settings
    2. Scroll down to the Home Page section
    3. Check Enable Home Page
    4. For Home Page Type select Default Article or Home Page

Default Article Configuration

    1. When you select Default Article, all of the settings but Default Article ID become un-editable. 
    2. Place the Article ID of an Article that you wish to use for a Default Article, and that article will display first whenever someone visits the Knowledge Base.

Home Page Configuration

    1. When you select Home Page for the Home Page Type, all of the settings but Default Article ID become *editable*.
    2. Check the Tabs that you wish to display on the Home Page

      • Company News - An HTML area where you can post updates and "Company News".
      • Recently Added Articles - This will display the most recently added articles that the viewer is allowed to see.
      • Recently Updated Articles - This will display the most recently updated articles that the viewer is allowed to see
      • Most Popular Articles - This will display the articles with the highest Hit counts that the viewer is allowed to see.
      • Most Helpful Articles - This will display the articles with the highest Rating values that the viewer is allowed to see. NOTE: Keep in mind that this list and the Most Popular Articles list can also be displayed as links in the Top Menu Bar
      • Default number of rows in Home Page Article Tabs - This value will determine the number of rows globally for each Home Page tab.

To Edit the Home Page

    1. Click Admin, Management, then Home Page.
    2. This opens an HTML Editor
    3. Edit and save content here as necessary; content entered here will display when visitors browse to the Public URL of the Knowledge Base.
    4. Click Home Page Articles to preview the Home Page.
What happens now? ....

If the Default Article is Configured

    1. When an Admin user logs into the software, and their start page is Knowledge Base, they are shown the article that matches the Default Article ID in Knowledge Base Settings. 
    2. When an End user logs into the software, they are shown the article that matches the Default Article ID in Knowledge Base Settings.
    3. Unauthenticated visitors will also see the article that matches the Default Article ID in Knowledge Base Settings.

If the Home Page is Configured

    1. When an Admin user logs into the software, and their start page is Home Page, they are shown the Home Page with Tabs. 
    2. When an End user logs into the software, they are shown the Home Page with Tabs.
    3. Unauthenticated visitors will also see the Home Page with Tabs.
    4. When a user starts typing in the Knowledge Base Search field the Auto Complete feature will provide a dropdown of Articles with matching Titles and pre-existing search Terms from the Novo Search Log.