Question Settings
Purpose: How to Enable Knowledge Base Questions
Prerequisites: Novo Knowledge Base
Steps:
- Browse to Admin>Setup>Knowledge Base>Settings
- Scroll to the Questions section
- Fill in the options as described below:
| Permissions | Description |
| Display "Submit A Question" Link on public view | This setting will allow customers on the public side to submit questions to the Administrator's email address. |
| Enable Captcha for Public Anonymous | Check this to enable a Captcha image below the Question field. This helps to foil automated scripts that would try to attack this feature. |
| Send Auto-Reply Message to Submit A Question | If this is checked, a message with the text in "Auto-Reply Message" will automatically be emailed to the person who submitted the question. |
| Auto-Reply Message to Submit A Question | Enter the text of the "Auto-Reply Message" here. |
What happens now? ....
- End users will see a Submit a Question option on the Top Menu of the public interface
- When they click the option, they can enter their contact information and a question on a form.
- Once the Question is Submitted...
- Admin users who have the approve articles permission in their role for the group to which the article belongs, will receive a notification that there is a new question
- The question will appear in Admin>Management>Knowledge Base>Questions
- If Send Auto-Reply Message to Submit A Question is selected, the end user will receive an acknowledgement at the email address they provided on the form