Create and Use Article Content Templates
Purpose: Content template files are used to provide pre-formatted templates of articles.
Prerequisites: The Admin User must have "Article Templates" Role permission enabled to create and edit templates.
To create, edit or delete article templates, click Admin->Setup->Knowledge Base->Article Templates. The Templates page will open presenting the list of available article templates.
To create a new article template:
- Type the name for your new template in the File Name box.
- Click the
button. - The list will refresh showing your new template.
- Any HTML files added to the Content Templates directory appear in the templates pull-down list on the Add Article form.
To edit an existing template:
- Click the Edit icon
to the left of the Templates list. - This will open a separate window wtih the Telerik RadEditor.
- Use this tool to modify the content of your article template.
To create a new article with the help of templates:
- The click the Add Sub-Articles button.
- On the Properties tab enter the Short Title and any additional information.
- Click the Content tab to open the Telerik RadEditor.
- On the Editor Toolbar click the Template Manager button.
- Select the desired article template then click the Insert button.
Note: Beginning in version 5.0 the option to select an article template from the article information page (Properties tab) has been removed. You must open the Telerik RadEditor to select a template.
To delete an existing template:
- Click in the check-box to the left of the template's name and then click the Delete button on the left of the header row
.