Skip Navigation Links.
Introduction to Novo Solutions
Upgrade Guides
Novo Documentation Library
Issues
Release Notes

Step 4 - Migrate from Auto Ticket Service to the Novo Mail Service (Auto Ticket Service Only)

The Novo Mail Service is an enhancement to the Novo.Scheduler Windows service that is installed to the Web Server Services when you install Novo.
The Novo.Scheduler service...
  1. Sends scheduled reports, and
  2. (If the Novo Mail Service is licensed) polls configured email accounts.  When emails are found, they are validated and then created as tickets in the Novo software.
Migrating the Auto Ticket Service (ATS) to the Novo Mail Service

If you are upgrading from version 4.7 or earlier, and you are using ATS to monitor an email account for incoming requests, follow the procedure below to switch from ATS to the Novo Mail Service. 

Steps:

  1. After the update, on the Web Server, go to Services and stop the Auto Ticket Service
  2. Note the following information from the ATS Configurator:
    • Pop3
      • Email Address
      • Mail Server
    • MAPI/Exchange
      • Email Address
  3. In the newly updated Novo software (version 4.7 or higher), browse to Admin>Setup>Core/General>Settings
  4. Scroll down to the Other section; check Enable Mail Service and click Save
  5. Browse to Admin>Setup>Core/General>Incoming Email Settings
  6. See the related articles below to begin configuring Novo Mail.
  7. Once the configuration is complete, restart the Novo.Scheduler service
  8. Once Novo Mail is configured, the Auto Ticket Service should be manually uninstalled