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Step 2 - Install the Config Tool to download and install the Novo Update

  1. BACKUP YOUR DATABASE AND FILESYSTEM IMMEDIATELY PRIOR TO RUNNING THIS UPDATE

  2. Stop any of the products or processes below if applicable.

    • Windows Scheduled tasks
    • Auto Ticket Service

    • the Novo.Scheduler service

  3. Close all open programs, browsers, MMC sessions, command prompts and Explorer windows.

  4. Microsoft .NET Framework 3.5 SP1 is required.  This must be on the Web Server where the Novo software will be installed. 

    • If you are not sure it is installed on the server, go to Start > Control Panel > Add/Remove Programs and see if Microsoft .NET Framework 3.5 SP1 is in the list.

    • If it is not on the list, click here for the free download.

  5. Open the Novo Config Tool from the Start Menu under Programs>Novo Solutions, Inc>Novo Config Tool and click Help.  If the version is not 2.0.20 or higher, uninstall the Novo Config Tool in Add/Remove Programs.

  6. Click here to download the latest Novo Config Tool.

    Note:  Config Tool Versions 2.0.19 or earlier will *NOT* install Novo versions later than 5.0 correctly even though it appears to. You *MUST* use version Config Tool Version 2.0.20 or later to upgrade your Novo software.

  7. Right Click the new Novo Config Tool on the Start Menu under Programs>Novo Solutions, Inc>Novo Config Tool v2.0 and select Run as Administrator. (If you are logged in as the Administrator account, you may not see this option.  Just click Run)

  8. Click the Check for Updates button

  9. If an update is located you will be prompted to download it, click Yes

  10. Download progress is displayed in the Novo Config Tool's status bar

  11. Once the download is complete you will be prompted to install the update, click Yes

  12. You will receive a dialog box with the following pre-update warnings:

    • BACKUP YOUR DATABASE AND FILESYSTEM IMMEDIATELY PRIOR TO RUNNING THIS UPDATE
    • The ASP.Net Framework version 3.5 is Required

    • The update WILL STOP IIS

  13. Click Yes to continue

  14. The update will proceed and status will be displayed in the Novo Config Tool's status bar at the lower left of the tool.

  15. If the process hangs at any step for longer than 5 to 10 minutes, either close the tool and try again or call Novo Support at 888.316.4559 (or 757.687.6590). Select option 2 for Support.

  16. Once the update has completed, click the Tools menu and Edit Settings.



  17. For the application hostname name, enter the hostname of your site. For example, Novo Solutions' support site is www.novosolutions.com/novotech/ but for the application hostname only www.novosolutions.com would be entered.

    Note: When clicking through a report on dashboard, if the browser opens and displays an error message instead of displaying the chart's report information, then the application hostname may not have been entered properly.



  18. Click the Save and Close button.

  19. IF YOU HAVE PC INVENTORY AND YOU ARE UPGRADING FROM VERSION 4.5 OR PRIOR: you still have one additional step to complete the upgrade. Please see the PC Inventory step.