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Release Notes - 4.33.01

 
 
 

Release Notes

Novo Software 4.33.01 Release Notes

This version introduces the following new feature(s):
  • The Ability to Relate Tickets to other Tickets (allowing Parent/Child or Peer/Peer relationships).  This feature was added to facilitate the ITIL Problem Management Process.

Fixed - The following issues have been fixed/corrected in this version:

ID Problem/Issue Version Status Category Priority
2496 Heading necessary for sub-articles 4.31.04 Closed Defect - Cosmetic Low
2495 Included articles appear below Related Articles and Attachments, but above sub-articles 4.31.04 Closed Defect - Cosmetic Medium
2253 Use headers for article attachments and other content 4.31.04 Closed Defect - Cosmetic Medium
2273 User View Added field 4.31.04 Closed Defect - Cosmetic Medium
2410 Active Directory Import/Refresh Data Account Name Should Not Appear When Mapping Type is Without Mapping 4.31.04 Closed Defect - Incorrect Data Medium
2287 Default Ticket Template Selection in Non Help Desk Licensed Applications 4.31.04 Closed Defect - Incorrect Data Medium
2415 CuteEditor preventing the use of Javascript 4.31.04 Closed Defect - Usability Medium
2530 There is a line between Related Articles and Attachments, and not between Attachments Sub-Articles 4.32.00 Closed Defect - Cosmetic Low
2516 Ticket is not modified when attachments are added (and thus modify rules do not fire with attachments) 4.32.00 Closed Defect - Incorrect Data Medium
2523 Article is not modified when attachments are added (and thus modify rules do not fire with attachments) 4.32.01 Closed Defect - Incorrect Data Medium
2732 Selecting a group from the group filter on Most Helpful or Most Popular Articles redirects user to public login.asp 4.33.00 Closed Defect - Broken Medium
2690 VBScript Error: Expected Identifier on KB Legacy Report Printer View 4.33.00 Closed Defect - Cosmetic Low
2706 List UDFs without any specified values appear without a list box 4.33.00 Closed Defect - Cosmetic Low
2737 Select Icon on Manage Tickets page 4.33.00 Closed Defect - Cosmetic Low
2731 After you select an asset to relate to a ticket, the select asset browser remains open 4.33.00 Closed Defect - Usability Low
 

Known Issues

The items listed below are known issues (with workarounds where possible) but where not deemed critical enough to delay this release.  These issues may be corrected in a future release.
  • Enterprise Edition - User Defined Fields are Limit to Approximately 70 Fields per Module
    • Description: To prepare for the upcoming Novo Report Writer Module, SQL Views have been added to make reporting on user defined fields very easy.  These views are refreshed each time a User Defined Field is added.  Currently the script that refreshes the SQL Views can only process up to about 70 User Defined Fields.  It will be modified in a future patch to allow approximately 140 User Defined Fields.
    • Workaround: Ensure that you have less than 70 User Defined Fields per module (i.e. no more than 70 User Defined Fields for Help Desk Tickets).
  • Enterprise Edition - Help Desk - Ticket to Ticket Relationship Capability
    • Description: When you relate a ticket to another ticket the software currently allows you to save child tickets also as parent tickets.  This ability will be removed in the future.
    • Workaround: Do not configure child tickets as parents of other children (i.e. creating grand-children).