Content Templates are not found
| Product: | Novo Config Tool; Novo Knowledge Base; Novo Customer Support Suite | | Version: | Novo Config Tool: 2.0.00-2.0.12; Novo Software: 4.60.03 or higher | | Windows Version & SP's: | N/A | | Database Type: | N/A | | SQL Version & SP's: | N/A | | Circumstances:
(Upgrade, reinstalled, moved server, etc) | After installing with Novo Config Tool versions: 2.0.00 through 2.0.12, No Article Templates are found in Admin>Setup>Knowledge Base>Article Templates. Also, there are no options in the Template selector when attempting to create an article. When you attempt to create a Template, you receive the error below: VBError: C:\ServerFileSystemLocation\app\admin\virtual\content_templates\Blank.HTML not found Likewise, when you attempt to create an article from a ticket, you receive the error below: VBError: C:\ServerFileSystemLocation\app\admin\virtual\content_templates\ticket2article.htm not found |
| | Problem Description: | | The Novo Config Tool attempts to deliver pre-defined HTML Article Templates that can be loaded when creating or editing an article. In certain cases, these files are not placed. | | Resolution: | | To resolve the errors and get the pre-defined attachments: - download the attachment "ContentTemplates.zip" below this article
- unzip it to the Content_Templates folder in the Novo file system on the Web Server (i.e. C:\{ServerFileSystemLocation}\app\admin\virtual\content_templates
Note: Replace {ServerFileSystemLocation} with the file system path location for the Novo software on your Web Server. | | Related Information: | | | Should more assistance be needed, contact Novo Solutions, Inc. at support@novosolutions.com | |